致尊敬的客户，团队成员，供应商和新西兰人：
食品卫生安全和健康始终是我们的首要任务，我们想让您知道我们在应对冠状病毒（COVID-19）时正在做什么。
优质，安全的食物对我们所有人的健康至关重要，而保证新鲜蔬果，食物，各项产品的优质化也很重要。
库存食物和其他必需品
我们很幸运在新西兰拥有世界上最好的食物，周围还有很多东西。无需过度囤货。
我们正在与供应商紧密合作，以使食品通过网络快速移动并向我们的商店提供更多送货服务。如果您看到货架空了或缺少一些产品，那是因为产品正在到来的路上，这并不意味着我们就要断货了。
我们鼓励所有顾客像往常一样购物，并考虑其他顾客的需求，以确保所有新西兰人都能获得所需的食物和产品。
良好的卫生和安全的食物
我们一直在超级市场以及整个供应链中进行着非常彻底的清洁，以保证食品卫生安全。
为了确保我们能尽最大的努力，我们还为每个站点进行了更多的清洁和消毒，并安装洗手消毒液和擦拭布，以供客户在我们的商店中使用。
我们还遵循卫生部关于洗手和清洁的指导方针，并在我们所有团队中予以加强。
支持我们的团队
作为每天与成千上万的新西兰人接触的企业，我们有责任确保人们的安全。在我们的整个业务中，我们正在遵循政府对来自海外旅行返回新西兰的任何团队及成员以及进入我们商店的任何供应商合作伙伴进行自我隔离的要求。
如果您具有以下任何旅行/入境历史记录：
最近14天内从以下地点返回或过境：
中国，伊朗，韩国，意大利，美国，澳大利亚，日本，香港，新加坡，泰国
疑似或已确认Covid-19病例的游轮
与过去14天刚从上述地区返回的人进行密切联系
与怀疑或确诊Covid-19病例的人密切联系
如果您担心症状，请拨打Covid-19健康专线（0800 358 5453）
Kia ora,
The safety and wellbeing of our customers, team members, suppliers and New Zealanders is always our utmost priority. We want to let you know what we are doing in response to Coronavirus (COVID-19).
Good quality, safe food is essential to all of our health, and having access to food and groceries is also really important for our peace of mind.
Keeping food and other essentials in stock
We’re very lucky in New Zealand to have some of the best food in the world, and there is plenty to go around. There’s no need to stock up.
We’re working closely with our suppliers to keep food moving quickly through the network and make more deliveries to our stores. If you’re seeing empty shelves or some products missing, it’s because the product is on its way. It doesn’t mean that we’re going to run out.
We’d encourage all our customers to shop as you normally would, and to be thoughtful of others to ensure that all Kiwis have access to the food and products they need.
Good hygiene and safe food
We have always had very thorough cleaning, hygiene and food safety processes in our supermarkets and right through our supply chain.
To make sure we’re doing as much as we can, we’ve also put in place even more cleaning and sanitising for each of our sites, and are installing hand sanitiser and wipes for our customers to use across our network of stores.
We’re also following the Ministry of Health’s guidelines around hand-washing and cleaning, and have reinforced this with all our teams.
Supporting our team
As a business which comes into contact with millions of Kiwis every day, we have a responsibility to help keep people safe. Right across our business we’re following the government’s requirements around self-isolation for any of our team members who are returning to New Zealand from overseas travel, as well as any of our supplier partners who are coming into our stores. We are supporting our team with leave if they have been impacted by self-isolation requirements
If you have any of the following travel/contact history:
Return or transit within the last 14 days from:
China, Iran, Republic of Korean, Italy, United states of America, Australian, Japan, Hong Kong, Singapore, Thailand
A cruise ship with suspected or confirmed case/s of Covid-19
Close contact with someone who has recently returned from the above regions in the past 14 days
Close contact with someone with suspected or confirmed case of Covid-19
If you are concerned about symptoms call the Covid-19 Health line(0800 358 5453)